Enterprise Business Unit Engineer

Position title
Enterprise Business Unit Engineer
  • Ability to carry out Proactive Monitoring of Enterprise Customer Links on Enterprise EMS( CNMAESTRO , WinManage, Netnumen u31).
  • Flag out all downtime, follow through escalation process and ensure prompt restoration.
  • Coordinate and ensure proper billing process & revenue reporting for all corporate and SME customers in liaison with IT and Credit control teams.
  • Closely work with Internal Audit, Risk & Compliance and Revenue assurance teams to ensure MTN EBU is compliant with all Business Risk requirements.
  • Management of corporate services internal processes and ensuring the enforcement for KYC defined measures and regulatory compliance guidelines.
  • BSC/HND within Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, Physics, or equivalent.
  • A Degree in Information Technology, Computer Science or Business.
  • Minimum of 4 years’ experience in Telecom or IT industry.2 years of which must have   been in business operations and support field.
  • Advanced knowledge and skills in telecom Products and Services
  • Comprehensive skills and knowledge in Billing systems, Revenue assurance and Service delivery.
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
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Position: Enterprise Business Unit Engineer

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