Position title
Transmission Back Office Engineer
Responsibilities
- 2nd line/Back Office technical support for all aspects of Transmission, IP networks and Fiber optics. Providing support to resolve complex network and performance faults in line with customer KPI.
- Responsible for high-level analysis, diagnosis and problem solving on the RAN.
- Advising on the processes and procedures within, proactively identifying areas for improvement within the RAN and wider network.
- Interfacing with Engineering and Network rollout to ensure that all technical issues that will affect the operational environment are considered in the design, testing, and trial, and risks are highlighted appropriately. Supporting design and pilot activities.
- Ensure that all necessary hardware and software functionality is understood, and performance limitations and risks are mitigated and minimized within Operations.
- Advising of any skills that are required within the team, and within Managed Operations, delivering up-skilling where possible.
- Ensure that sufficient regular audits take place to proactively maintain elements and sufficient documentation exists to be able to audit the network.
- Ensure that accurate Transmission/IP/Fiber configuration documentation is maintained, and an adequate disaster recovery procedure is produced.
- Closely monitoring the planned works on the deployed transmission on a switch by switch basis, to ensure that network availability is sufficiently maintained taking the necessary corrective action where necessary.
- Ensure that the transmission availability is maintained whilst carrying out hardware and software upgrades.
- To maintain maximum levels of RAN availability by assisting in the development and / or enhancement, of reactive & proactive skills and processes.
- Ensuring that the transmission security is maintained at all times.
- Work with Front Office monitoring teams to refine alarm delivery and fault detection processes proactively, and as a regular RCA activity.
- Effectively escalate & liaise with Vendor support until fault resolution.
- Provide 24x7 Back office support as part of an on-call rota
- Maintain all KPI and SLA above agreed levels
Qualifications
- BSC/HND within Electrical Engineering, Telecommunication Engineering, Computer Science, Computer Engineering, Physics, or equivalent.
- Min 5 years operational support experience of Transmission and IP networks platforms, with in depth understanding of platform and performance troubleshooting.
Skills
- Able to demonstrate an in depth working technical knowledge of convergence networks, RTN, MiniLink, L2 and L3 switches.
- Experience in providing support on an On-Call or shift environment.
Job Location
