Operation and maintenance services for Airtel Network- Managing sites all across Kenya since 2018

Key Customers


Airtel is an Indian global telecommunications services company based in New Delhi, India. It operates in 19 countries across South Asia and Africa. Airtel provides GSM, 3G and 4G LTE mobile services, fixed line broadband and voice services depending upon the country of operation. It is the largest mobile network operator in India and the third largest in the world with 325 million subscribers

Airtel Kenya is the second-largest mobile network provider in the country, with an estimated 10 million subscribers.


Nokia Networks (formerly Nokia Solutions and Networks (NSN) and Nokia Siemens Networks (NSN)) is a multinational data networking and telecommunications equipment company headquartered in Espoo, Finland, and wholly owned subsidiary of Nokia Corporation. It started as a joint venture between Nokia of Finland and Siemens of Germany known as Nokia Siemens Networks. Nokia Networks has operations in around 120 countries.

Key Objectives:

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    Improvement of Network Availability and KPIs
  • Maintaining a very responsive maintenance team
  • Running a very efficient and effective NOC operation
  • Ensuring timely preventive and corrective maintenance
  • Ensuring timely preventive and corrective maintenance

Solution Delivered

Innovis has never missed any key SLA since beginning of the contract.

More than 99.7% network availability achieved month on month.

  • Innovis rendered Managed Services for the client?s 2500 sites spread across the expanse of Kenya. Our reliable on-going maintenance ensured 24 x 7 x 365 network availability and ensured that the client?s network was continually supported with the necessary spares.
  • Field level maintenance (Preventive and corrective maintenance)
  • 24*7 NOC operation ? alarm monitoring, fault management, performance reporting
  • Maintenance Management – Alarm reporting, 1st line / level corrective maintenance