About the Client and the Background
- Ethio Telecom is the incumbent and sole national operator in Ethiopia.
- Rapid subscriber growth and increased data usage required better coverage, capacity, and QoS.
- The operator needed an independent assessment and optimisation partner to uplift customer experience.
Objective of Innovis Engagement
- Perform benchmarking of network performance across key cities and regions.
- Identify coverage gaps, quality issues, and capacity bottlenecks.
- Implement targeted optimisation to improve throughput, call quality, and network stability.
Innovis Approach
Smart Planning & Benchmarking
Innovis begins with strategic network planning, analysing key cells 221 in this engagement to identify coverage gaps, capacity bottlenecks, and optimisation opportunities. Baseline benchmarking provides a clear view of throughput, latency, and service quality, setting the stage for measurable improvements.
Targeted Optimisation & Validation
Using data-driven insights, we implement precise network optimisations that deliver tangible results. In this project, throughput increased by 250–350% across optimised cells. Each change is rigorously validated to ensure sustainable, high-quality performance for end users.
Continuous Improvement for Next-Gen Networks
Our iterative approach ensures that networks not only meet today’s demand but are future-ready. Insights from each optimisation cycle feed into planning for ongoing enhancements, keeping performance ahead of user expectations.
The Outcome
- Significant improvement in user data speeds (e.g. 250–350% throughput uplift in certain clusters).
- Reduced call drops and improved voice quality.
- Stronger customer experience and a more stable network platform for future growth.
