Benchmarking and improving QoS for TRAI across 200+ Cities in India

TRAI is India’s telecom regulatory authority, responsible for setting and enforcing quality-of-service (QoS) standards.
To validate operator compliance, TRAI engages independent agencies to conduct large-scale network performance audits.
IMRB (the appointed agency) selected Innovis as its exclusive drive-test and QoS benchmarking partner.
The project covers 200+ cities, including major highways and railway routes, with 5–9 operators per technology (2G/3G/4G/VoLTE).

Execute annual drive tests in all TRAI-mandated cities.
Collect and process network performance data across 2G, 3G, 4G and VoLTE.
Benchmark operator performance against TRAI-defined QoS KPIs.
Deliver city-wise detailed reports and gap analysis for each operator.
Provide insights to support regulatory actions and operator network improvement plans.

Zone-wise test planning covering metro, urban, semi-urban and key travel routes.
Drive testing across 200+ cities with 365 testing days annually.
Multi-technology testing for all active operators in each circle.
Tools used:
- Drive Testing – NEMO, TEMS
- Frequency/coverage mapping – Drive test scanners
- Data processing – NEMO, Actix

Processed large volumes of log files into standardised KPI datasets.
Generated city-level reports with voice and data KPIs:
- Coverage, quality, call drop, call setup, throughput, latency etc.
Built comparative dashboards to benchmark operators against TRAI thresholds.

Identified coverage holes, QoS violations, and congestion hotspots.
Shared findings with IMRB and TRAI in structured formats.
Supported review meetings where operators were briefed on failures and required improvements.

100,000+ sites benchmarked annually across India.
Consistent, independent view of real-world network quality for all major operators.
Enabled TRAI and IMRB to:
- Enforce QoS standards.
- Push operators to fix chronic problem areas.
- Improve customer experience on a national scale.