About the Client and the Background
- MPT/KSGM is the leading mobile operator in Myanmar.
- The network includes GSM 900, UMTS 900/2100, and LTE 1800/2100 across thousands of sites.
- Rapid growth and multi-vendor deployments created complexity in managing KPIs, parameters and performance consistency.
Objective of Innovis Engagement
- Provide end-to-end Program Management for RAN optimisation services.
- Standardise KPIs, parameters and reporting across vendors and regions.
- Improve overall network quality, traffic handling, and user experience.
- Build internal capability through knowledge transfer and training.
Innovis Approach
1. Vendor & KPI Governance
- Defined standard KPI frameworks and performance thresholds.
- Implemented quarterly report audits and dashboards for Tier 1 cities.
- Ensured vendor compliance and transparent performance tracking.
2. Network Optimisation
- Regular OSS KPI health checks across 2G/3G/4G layers.
- Bandwidth upgrades and configuration optimisation to improve LTE throughput.
- Special focus on border city optimisation to reduce interference and improve the roaming experience.
3. Data Consistency & Automation
- Standardised baseline parameters across all regions.
- Conducted feature audits and fixed inconsistent settings across sites.
4. Skill Transfer
- Conducted classroom trainings, on-the-job coaching, and mentoring.
- Built stronger in-house competency for ongoing optimisation and performance management.
The Outcome
- 30% reduction in report rejection rate through better KPI governance.
- 4.8% increase in CS traffic and 4.73% increase in PS traffic.
- 98.3% inter-frequency handover success, indicating strong mobility performance.
- Improved end-user experience and more robust network operations.
